Need to get your order out fast? "Add Rush My Order" to your cart!
IMPORTANT NOTES
- "Rush My Order" will expedite your order processing time, which is the time from when you place your order to when your order ships. In general, orders placed before 12pm ET will ship same day with rush processing, if not the next business day. The cutoff for Saturday orders to ship same day is 9am ET due to USPS early closing hours. USPS is closed on Sunday, therefore any Saturday orders placed after the cutoff will ship on Monday.
- In cases where we are managing a large volume of orders, adding "Rush My Order" to your cart will prioritize your order ahead of all of our other open orders placed before yours.
- During periods of heavy order volume, we will make every effort to set expectations for current lead times on our homepage to better illustrate the time difference between standard and rush processing.
- Adding "Rush My Order" does not upgrade shipping speed (transit time), however you should get your order sooner as it will ship out sooner! If you'd like faster shipping speed, please choose USPS Express Mail at checkout (additional cost, based on carrier rates).
For questions about our current lead times, please use the chat button in the bottom left corner of your screen!
Shipping Policy
Cost: We are happy to offer our customers FREE SHIPPING on all U.S. Domestic orders $59 and over, except for certain items. (Subject to change). For orders under $59, a flat fee of $5.50 is applied.
Processing Time: Our standard processing time (from when you place your order to when we ship your order) is typically 1-5 business days, subject to our current order volume. Your order may ship as soon as the same/next day, though we cannot make any guarantees unless expedited / rush processing is added to your order.
Shipping Time: Actual time in transit (from when we ship your order to when you receive it) will depend on the shipping method you choose at checkout and is the sole responsibility of the shipping provider. Our preferred shipping service for US orders is USPS Priority Mail, or USPS Ground Advantage (depending on total order weight). Tracking is provided for all orders.
Expedited Shipping Options: You may have the option to purchase expedited shipping at checkout at carrier-calculated rates (typically USPS Express Mail). Packages shipped via Express Mail often have a 1-2 day transit time, as opposed to 1-5 with standard shipping methods. We do our best to prioritize processing orders with expedited shipping and, in most cases, will process and ship those orders the same or the next business day. However, we cannot guarantee a specific processing time unless expedited / rush processing is added to your order.
Carrier delays: While rare and unfortunate, we cannot be responsible for carrier delays as they are out of our control. This refers to a package that is eventually delivered but encounters an in-transit delay which causes a later-than-expected delivery date.
Package returned to sender: If the carrier returns the package to us because it was unsuccessfully delivered, please contact us so we can provide a replacement shipment. Additional shipping charges may apply for an insufficient address provided at checkout (i.e., missing Apt. #, other incorrect details) or if the recipient refuses the package at delivery. We will use our discretion for any additional shipping charges to reach a fair and reasonable outcome.
Package lost or damaged during shipment: In the rare event the carrier deems the package lost, or if it arrives damaged, please contact us so we can help rectify the issue and send a replacement. We reserve the right to verify the package was lost using carrier tracking and any other methods available. You may be required to provide verification of the incident to our shipping insurance provider to support the claim. For damage claims, you should be prepared to provide photo evidence of the damaged goods and the packaging they arrived in.
Digital Downloads
Your digital files will be available to download momentarily after you place a successful order containing a digital product. You will receive an order confirmation email and a separate email containing the download link. Please check your spam folder if you do not see the email.
If you have any issues accessing or downloading your purchased content, please contact us so we can help.
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Refund Policy
Due to the nature of our products, we typically do not accept returns or exchanges unless the item is defective. You can contact us with any return questions at support@mediteawellness.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
Refunds & Replacements
In the case of items received that fall under "damages and issues", we will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
If approved, you have the option for the following at no additional cost:
- Receive a replacement of your original order.
- Receive a refund on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
The statements on this listing have not been evaluated by the Food and Drug Administration. The information and products are not intended to diagnose, treat, cure or prevent any disease. They are for educational purposes only. If you are pregnant, nursing, taking medication, or have a medical condition, consult your physician before using products.
